Service Level Agreement(영문서비스계약서) 서식 무료 다운로드

Service Level Agreement OOO and Content Server Service Level Agreement ○)Hosted Service Uptime Goal a)Uptime/Availability Statement: The availability of OOO and Content Server depends on many factors, including xxx connection to t he Internet, the availability of the Internet and Internet backbone, and equipment that, by its nature, is not fault tolerant. xxx will use commercially reasonable efforts to make available to all clients access and use (over the Internet) ○ hours per day, ○ days per week except for periods of scheduled maintenance. Historically, OOO and Content Server (since its operational date) have maintained an average ○.○ percent uptime rate. b)Performance Statement: The OOO Technical Requirements denote minimum standards to utilize xxx software/courseware/services/features via OOO and Content Server but they do not guarantee performance or perception of performance. xxx continually monitors our hosted platform to maximize and improve performance. As new technolog... ... 더보기